About this Privacy Statement
This Statement tells you what your rights are in relation to the personal data you give to us. If you have any questions about this Privacy Statement or your rights under it please contact us.
The information we collect:
We collect contact information provided via our website (i.e. our contact form, Request a free brochure form, Request free in-home design form) and also via direct contact.
This information may include your name, email address, mobile/landline telephone number, postal address and information you give us when you contact us by telephone.
What we do with it:
We use your information to provide you with marketing material via post and email if you have requested it.
We use your personal data to provide you with the products and services that you request / purchase from us (i.e. to complete required tasks, processes or orders, deliver your products / services, communicate with you regarding those products / services and respond to your questions and comments).
We may use your personal data to measure how satisfied our customers are and provide customer service inc. troubleshooting in connection with purchases / services, and to fulfill our legal and compliance-related obligations.
In some cases we will use your personal data because it’s necessary for us to comply with a legal obligation (such as if we receive a legitimate request from a law enforcement agency).
Where we rely on our legitimate interests, we will always make sure that we balance these interests against your rights, always ensuring that your rights are protected.
Who do we share your personal data with?
We would never pass on any of your personal data to a third party, however, in order for us to provide our services to you, we share your personal data with trusted third party service providers (i.e. installers, suppliers, waste-collectors).
Whenever we share your personal data, we put safeguards in place which require these organisations to keep your data safe and to ensure that they do not use your personal data for their own marketing purposes. In each case, we will ensure that the service provider is only allowed to use your personal data to provide the services to us and for no other purpose.
To prevent crime / comply with laws
There may be other scenarios where we are subject to a legal obligation to disclose or share your personal data, for example with public authorities or law enforcement agencies in order to prevent or detect crime or fulfill a legal requirement).
You have a number of rights relating to your personal information and what happens to it. You are entitled to:
♦ Be informed about how your personal data is being used
♦ Access personal data we hold about you
♦ Require us to correct any mistakes in your personal data
♦ Have your data processed in a fair, lawful and transparent way
♦ Request that we delete personal data concerning you where there is no good reason for us to continue to process it
♦ Request that we transfer your personal data to you
♦ Restrict or temporarily stop our processing of your personal data in certain circumstances.
Security and retention of your personal data
We take the security of your personal data very seriously. We keep your data secure and keep our measures under close review. We protect your data with encryption techniques and use other safeguards such as password protection and firewalls.
Your data is protected and only accessible by co-workers who need it to carry out their work-related tasks. We also ensure that there are strict physical controls in our offices which keeps your personal data safe.
We will only retain personal data as long as is necessary for the purposes described in this Privacy Statement so the retention periods will vary according to the type of the data and the reason that we have the data.
We have procedures in place regarding our retention periods which we keep under review, taking into account our reasons for processing your personal data and the legal basis for doing so.
Changes to this Privacy Statement
We may update this Privacy Statement from time to time. Please check this policy regularly to ensure you are aware of the most updated version.
This Privacy Statement was last updated on 25th May 2018.